Protecting your personal details on itfenergy.com & oil-itf.com
Last updated: September 2014
www.itfenergy.com & www.oil-itf.com is owned and managed by The Industry Technology Facilitator (ITF).
ITF believes it is important to protect your privacy and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect information about you and then use it to meet your needs. It also explains some of the security measures we take to protect your privacy. You should read this policy in conjunction with the product and Website Terms and Conditions.
When we first obtain personal information from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing using the Contact ITF form.
1. Collecting information
We may collect personal information about you from a number of sources, including the following:
- from you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details
- from you when you contact us with an enquiry or in response to a communication from us, in which case this may tell us something about how you use our services
- from documents that are available to the public, such as the electoral register
2 Using your personal information
2.1 ITF will use your personal information for the following purposes:
- to identify you when you contact us;
- to help identify accounts, services and/or products which you could have from us or our members from time to time.
- to help administer, and contact you about improved administration of, any accounts, services and products we have provided before, or provide now or in the future;
- to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information;
- to help to prevent and detect fraud or loss;
- to contact you in any way (including mail, email, telephone, text or multimedia messages) about products and services offered by us and/or our members unless you have previously asked us not to do so;
2.2 Where you give us information on behalf of someone else, you confirm that you have provided them with the information set out in these provisions and that they have not objected to such use of their personal information. Where you give us sensitive data about yourself or another person (such as health details or details of any criminal convictions) you agree (and confirm that the other person has agreed) to our processing such information in the manner set out in these provisions.
3. Protecting information
We have strict security measures to protect personal information. This includes following certain procedures (for example, checking your identity when you phone us) and encrypting (encoding) data on our websites.
We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.
4. The internet
4.1 If you communicate with us using the Internet, we may occasionally email you about our services and products. When you first give us personal information through our website, we will normally give you the opportunity to say whether you would prefer us not to keep you informed of other products and services by email. When we send 'broadcast' e-mails we will always offer you the opportunity to unsubscribe.
4.2 Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
4.3 We may use 'cookies' to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can develop and improve the design, layout and function of the sites. We collect non-personal information regarding customer usage of our site.
A cookie is a piece of information that is stored on your computer's hard drive, which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies.
5. Turning off cookies in different browsers
Note: Cookies are enabled by default in Firefox.
To check or change your settings:
- At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and then click Options.
Select the Privacy panel.
Set Firefox will: to Use custom settings for history.
- Check mark Accept cookies from sites to enable Cookies, and uncheck it to disable them.If you are troubleshooting problems with cookies, make sure Accept third party cookies is also check marked. For more information, see Disabling third party cookies.
- Choose how long cookies are allowed to be stored:
- Keep until: they expire: Each cookie will be removed when it reaches its expiration date, which is set by the site that sent the cookie.
- Keep until: I close Firefox: The cookies that are stored on your computer will be removed when Firefox is closed.
- Keep until: ask me every time: Displays an alert every time a website tries to send a cookie, and asks you whether or not you want to store it.
- Click OK to close the Options window.
5.2 Internet Explorer 9
1. Open Internet Explorer 9
2. Click on the Tools icon on the very right at the top and then on Internet Options.
3. Next, at the top switch to the tab Privacy and click on the Advanced button.
4. Now, you can Allow or Block First-Party Cookies and Third-Party Cookies. Additionally you can always enable Session Cookies.
5.3 Google Chrome
1. Click the wrench icon and choose Preferences.
2. Click the "Under the Hood" tab.
3. Click "Content settings...". Select "Cookies" in the bar on the left, and choose "Block sites from setting any data".
1. Choose Safari > Preferences.
You can reconfigure your computer to accept cookies again in Firefox by returning to Cookies and selecting Accept cookies from sites and then clicking OK.
7. Further information
We may amend this policy from time to time, in which case we will publish the amended version on our website, and you can ask us for a copy by writing or e-mail.
This policy applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organisations.